cq444 Privacy Policy — How We Handle Your Personal Data

1. Introduction and Scope

cq444 (referred to in this policy as "we", "us", or "cq444") operates the online casino and sports betting platform accessible at https://cq444.bet. This Privacy Policy explains how cq444 collects, uses, stores, and shares personal data relating to individuals who use the platform ("players" or "you"). It also describes your rights with respect to that data and how you may exercise them. This policy applies to all personal data collected through the cq444 platform, including data collected through the website, the account registration process, financial transactions, customer support interactions, and usage of games and betting markets.

By registering an account on cq444 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree to this policy, you should not use the platform. This policy is incorporated by reference into the cq444 Terms and Conditions.

2. Personal Data We Collect

cq444 collects personal data in three broad categories: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party payment processors and identity verification services. The specific data items within each category are set out below.

Data You Provide Directly

• Registration data: mobile phone number, chosen username, date of birth, and account password (stored in hashed form — we never store your plain-text password).
• Identity verification documents: national ID card, passport, or other government-issued identity document where required for KYC compliance or withdrawal processing.
• Payment account identifiers: the bKash, Nagad, Rocket, Upay, or bank account reference you use for deposits and withdrawals. We do not store full payment card numbers.
• Support communications: the content of messages you send to cq444 customer support via live chat or email, together with any documents or screenshots you attach.

Data Generated by Platform Use

• Usage and session data: the games and betting markets you access, bets placed, bet amounts, game session duration, bonus claims, and account balance history.
• Technical data: IP address, device type and operating system, browser type and version, screen resolution, and general geographic location (country or city level, derived from IP).
• Cookie and tracking data: session identifiers, preferences stored in cookies, and analytics data as described in Section 7 of this policy.

Data Received from Third Parties

• Payment confirmation data from bKash, Nagad, Rocket, Upay, and banking partners confirming the completion or failure of deposit and withdrawal transactions.
• Identity verification results from KYC service providers where used to verify your identity document.
• Fraud and risk signals from fraud detection partners, used to protect the platform and all players from fraudulent activity.

3. How We Use Your Personal Data

cq444 uses the personal data we hold about you for the following purposes. We process data only for purposes that are compatible with the reason the data was originally collected:

• Account management: creating, maintaining, and securing your player account; verifying your identity; and providing customer support.
• Transaction processing: processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and banking channels; recording transaction history; and resolving payment disputes.
• Compliance: fulfilling our obligations under applicable anti-money laundering regulations, age verification requirements, and other legal obligations including responding to lawful requests from competent authorities.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use the platform and to improve game selection, performance, and user experience.
• Fraud prevention and security: detecting and preventing fraudulent activity, multi-accounting, money laundering, and unauthorised account access.
• Marketing communications: sending you promotional offers, bonus notifications, and platform updates — but only if you have given your explicit consent to receive such communications. You may withdraw consent at any time.

4. Legal Basis for Processing

cq444 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and cq444 — for example, creating your account, processing your deposits, and paying out your winnings.
• Legal obligation: processing necessary to comply with applicable law, including anti-money laundering requirements, age verification obligations, and responses to lawful orders from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, and improving services — where our legitimate interests in operating a secure and fair platform are not overridden by your privacy rights.
• Consent: where we send marketing communications or use non-essential analytics cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

cq444 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank): we share transaction data necessary to process your deposits and withdrawals. These providers process data under their own privacy policies and are independently regulated.
• Identity verification (KYC) providers: where you are required to verify your identity, we share the relevant identity document with our KYC partner for verification purposes only. The KYC partner is contractually prohibited from using your data for any other purpose.
• Fraud detection and security partners: we share limited technical and behavioural data (such as IP address and session patterns) with fraud detection partners to identify and prevent fraudulent account activity across the platform.
• Law enforcement and regulatory authorities: where we are required by law, court order, or regulatory direction to disclose personal data, we will do so to the extent strictly required by the applicable legal obligation. We will notify you of such a disclosure where permitted by law.

All third parties with whom cq444 shares personal data are required, either by contract or by applicable law, to maintain appropriate technical and organisational security measures to protect that data and to use it only for the disclosed purpose. cq444 conducts due diligence on data processing partners before engaging them and reviews those relationships periodically.

6. Payment Data and Financial Information

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, the payment transaction is processed by the relevant payment provider. cq444 receives a confirmation of the transaction outcome (success or failure), the transaction reference number, and the amount. cq444 stores this transaction record for accounting, customer support, and regulatory compliance purposes. We do not store full mobile wallet PINs, full bank account passwords, or full payment card details (where card payments are available). Payment credentials are entered directly into the payment provider's secure interface, not into cq444's own interface.

cq444 retains transaction records for a minimum of 5 years from the date of the transaction in order to satisfy anti-money laundering record-keeping requirements. After the applicable retention period expires and where no legal hold is in place, transaction records are securely deleted or anonymised. If you have a query about a specific transaction, you may contact cq444 support at [email protected] with the transaction date and approximate amount and we will investigate on your behalf.

7. Cookies and Tracking Technologies

cq444 uses cookies and similar tracking technologies to operate the platform and to improve your experience. Cookies are small text files stored on your device by your browser at the instruction of the cq444 platform. We use the following categories of cookies:

• Essential cookies: strictly necessary to operate the platform and maintain your logged-in session. These cookies cannot be disabled without preventing the platform from functioning. They do not collect information that could be used to identify you beyond your session.
• Functional cookies: used to remember your preferences such as language settings, preferred payment method, and display options. These improve your experience but are not essential to core platform functionality.
• Analytics cookies: used to collect anonymised, aggregated data about how players navigate the platform. This data helps us identify performance issues and improve the overall user experience. Analytics cookies are only set with your consent and can be refused without affecting your ability to use the platform.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies will prevent you from logging into your cq444 account. For detailed instructions on managing cookies in your specific browser, refer to the help documentation provided by your browser manufacturer.

8. Data Retention

cq444 retains personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following retention periods apply as a general guide: account data and identity documents are retained for the duration of your account and for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years from the transaction date; customer support records are retained for 2 years from the date of the last interaction; marketing consent records are retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

After the applicable retention period expires and subject to the absence of any legal hold or ongoing investigation, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes. Backups containing personal data are purged on a rolling schedule consistent with the applicable retention period.

9. Data Security

cq444 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and cq444 servers; bcrypt or equivalent hashing for account passwords; access controls restricting database access to authorised personnel only; regular security reviews and vulnerability assessments of the platform; and audit logging of administrative access to player data systems.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, cq444 will notify you without undue delay using the contact details held on your account. cq444 recommends that you use a strong, unique password for your cq444 account, enable any available two-factor authentication features, and contact support immediately if you suspect your account has been accessed without your authorisation.

10. Your Data Rights

You have the following rights with respect to the personal data cq444 holds about you. To exercise any of these rights, contact cq444 support at [email protected] with the subject line "Data Rights Request" and a description of your request. cq444 will respond within 30 days of receiving a complete request:

• Right of access: you may request a copy of the personal data cq444 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly from within your account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal retention obligation applies. Note that transaction records and identity documents may be subject to mandatory retention periods that prevent immediate deletion.
• Right to restrict processing: in certain circumstances you may ask cq444 to restrict the processing of your personal data — for example, while a complaint about data accuracy is being investigated.
• Right to object to marketing: you have an absolute right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time via your account settings or by contacting support.

cq444 will not charge a fee for responding to data rights requests in the ordinary course. Where a request is manifestly unfounded or excessive — for example, a repeated identical request — cq444 may charge a reasonable administrative fee or decline to respond, in which case we will explain our reasons. Where cq444 is unable to fulfil a request in full due to a conflicting legal obligation, we will explain the specific reason and the retention period for which the data must be held.

11. Children and Minors

The cq444 platform is strictly for adults aged 21 and above. cq444 does not knowingly collect personal data from individuals under the age of 21. If cq444 becomes aware that personal data has been collected from a person under 21 — for example, through the identity verification process — the account will be immediately closed, any balance forfeited in accordance with the Terms and Conditions, and all personal data associated with that account deleted as promptly as applicable retention requirements permit. If you believe that a minor has registered a cq444 account, please contact support immediately at [email protected] so that the matter can be investigated and resolved without delay.

12. Changes to This Privacy Policy

cq444 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the platform. When we make a material change to this policy, we will update the "Last updated" date at the top of the policy and, where reasonably practicable, notify registered players via the email address or mobile number held on their account before the change takes effect.

Your continued use of the cq444 platform after any update to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you should stop using the platform and may request account closure by contacting cq444 support. We recommend that you review this Privacy Policy periodically to stay informed about how your data is being protected.

13. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how cq444 handles your personal data, please contact the cq444 support team. You can reach us via live chat within the platform (available 24/7 in both English and Bangla) or by email. The cq444 support email address is displayed in the footer of this page. When submitting a data rights request, please include your registered mobile number and a clear description of your request so that we can process it efficiently.

cq444 aims to acknowledge all data-related queries within 2 business days and to provide a substantive response within 30 calendar days. For complex requests — for example, where a large volume of data must be compiled or where a legal review is required before disclosure — we may extend the response period by a further 30 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.